Ford Truck Transmissions Parts

Ford Truck Transmissions Parts

Where can I file a complaint against the Ford Motor Company for a defect in an F-250 Superduty...?

...pickup truck?
Ford put out an internal circular indicating they had a badly designed radiator for their 1999-2000 year model superduty diesel pickup trucks that caused the transmission to overheat and burn out the torque converter. They knew about this but didn't inform the consumer so they could get replacement parts before they (like us) incurred a very pricey repair service.

Here is the FTC (Federal Trade Commission's) complaint form-

http://www.ftc.gov/ftc/cmplanding.shtm

Also, the Dept. of Transportation

Use this

https://www.cpsc.gov/cgibin/incident.aspx

online Vehicle Owner's Questionnaire to report safety or operational defects to the National Highway Transportation Safety Administration.

You can also call the DOT Auto Safety Hotline at 1-888-DASH-2-DOT (1-888-327-4236) or 1-800-424-9393 and a NHTSA representative will record your report.

Search for existing defect reports

http://www-odi.nhtsa.dot.gov/cars/problems/complain/

And consider the Better Business Bureau-

http://complaints.bbb.org/

And the Center for Auto Safety

http://www.autosafety.org/article.php?did=539&scid=98

has some great information. Ford does have the following options available-

Contact Ford: Call Ford's Customer Assistance Center at 800-392-3673 to register a complaint. If they cannot resolve your complaint, ask for an arbitration package for the Dispute Settlement Board (see below).

Dispute Settlement Board: This is Ford's arbitration program for reimbursement of repairs or buyback of a lemon. If you get a bad decision, you can reject it and take Ford to court. If you accept it, Ford must abide. Both the consumer and Ford submit comments and records to the board by mail. In most cases, the board will not hear a complaint outside the express warranty - the length of which varies for the powertrain, emissions & other components. Important: The consumer is allowed to rebutt Ford's comments. This can improve your chances and you should take advantage. If you have not received a Dispute Settlement Board arbitration package from Ford Customer Assistance Center, write to Dispute Settlement Board, PO Box 5120, Southfield MI 48086-5120.

Good Luck to you!

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